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Cancellation Policy

Cancellation Policy

1. Cancellation/ No Show Policy for Appointment

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment.

Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

If an appointment is not cancelled at least 24 hours in advance you will be charged a fifty dollar ($50) fee; this will not be covered by your insurance company.

2. Scheduled Appointments

We understand that delays can happen however we must try to keep the other patients and doctors on time.

If a patient is 15 minutes past their scheduled time we will have to reschedule the appointment.

3. Account balances

We will require that patients with self-pay balances do pay their account balances to zero prior to receiving further services by our practice.

Patients who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to a business office representative with whom they can review their account and concerns.

Patients with balances over $100 must make payment arrangements prior to future appointments being made.

4. New Patient Deposit Policy

We request a $50 deposit to schedule and reserve your first appointment. This deposit is applied to the cost of your first visit with us.

Should you need to reschedule or cancel your first appointment, the deposit is refundable if you call us within 48 hours of your appointment time. If we do not hear from you during this time period and you do not show up to your appointment your deposit is not refundable.

Thank you so much for your understanding as we value your business.


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Office Hours

Our Regular Schedule

Impact Health NWA


8:30 am-11:30 am

1:30 pm-5:30 pm


1:30 pm-5:30 pm


8:30 am-11:30 am

1:00 pm-5:30 pm


1:30 pm-5:30 pm


8:30 am-11:30 am

12:30 pm-3:00 pm